Although case management can be a challenging career, many practitioners find it to be satisfying and enjoyable. This training helps case managers to understand three interrelated elements of their job that can affect their stress levels and job engagement. Through understanding personal and professional boundaries and self care, managing time effectively, and maintaining strong ethical purpose case managers can avoid burnout, stress, and continue effective care. Strategies for self-care and information about professional pitfalls will help case managers navigate the sometimes challenging scenarios of their occupation.
To develop skills in the following areas/address the following questions:
- What are boundaries and what is their purpose?
- What kind of boundaries should I maintain as a case manager?
- What how do I maintain my self-care as a service provider?
- What kind of actions should I take to maintain my self-care in this field?
- How do I prevent burnout and maintain enthusiasm?
- What are the ethical dilemmas I might face as a CM?
- How do I avoid compromising ethical situations?
Course content provided by: Maribel Santana, MBA; ACT